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Hayes Knight are a leading mid-tier accounting firm based in
Auckland. Their Knowledge Shop exists to make the life of
accounting firms and their teams more enjoyable and more
profitable. They do this for accounting firms across New Zealand
with top quality services, products, training and resources.
Knowledge Shop is an on-line service with highly automated
workflow processes enabling Hayes Knight staff to process client
requests in a timely efficient manner.
The problem was their existing platform was holding back the
growth of the Knowledge Shop business with stability and
Hayes Knight engaged Terabyte to design and build a replacement
system that was more efficient, highly scalable, reliable and that
would be a modern platform enabling additional services to be added
in the future.
Knowledge Shop clients now have a highly useable and reliable
on-line system for searching for information, tracking requests and
lodging new questions. They're "happy".
Hayes Knight have a system that is supporting the business
through its efficiency and reliability allowing them to get on with
the job of providing the expert professional information service.
Little resource is required to maintain and manage the new
New opportunities are now being taken by Hayes Knight in
developing new Knowledge Shop clients and services with a more
customised service experience which is resulting in the steady
growth of clients.
"We knew that creating a new website for the Knowledge Shop
was well overdue, the problem was we didn't really have an
understanding of what was required in order to completely build a
new, functional website that could grow with our business.
That was where the team from Terabyte came in.
Throughout the scoping, design, build and implementation
phases of what was a large project for us, Terabyte kept us fully
informed and gave us excellent guidance on how to achieve the
desired outcome. Whilst it wasn't always plain sailing (these
projects never are), we were always able to rely on the honesty and
integrity of Terabyte to come up with a solution. In short, we
always felt like a team rather than a traditional customer supplier
relationship." - Matthew Bellingham, CEO, Hayes Knight NZ