The Hermitage Booking Engine

  • Booking 01
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Once in a while you find a company that ‘just gets it’ and Terabyte is this company. They made the impossible, possible and throughout the project I knew that if I could think it, they could build it. – Cher Knights

  • Onyas Finalist - Best User Experience
    Onyas Finalist - Best User Experience - 2010

    Award Finalist in the Best User Experience category. Judges' comment: “Visually lovely site, compelling content and an interesting approach to the booking feature.”

Services Rendered:

The Project:

The Hermitage Hotel saw a significant changes in their market with their customers direct bookings increasing; increased bookings from Kiwis and Aussies, increased bookings from agents worldwide plus increased length of stay.

The Hermitage was wanting to replace a 3rd Party central booking service and various other internal booking systems with an accommodation and activity-booking platform that would provide more flexibility, upsell their other activities such as the Hiliary Centre and Glacier Explorers etc and reduce significant costs of 3rd party commissions and reservations administration.

The new booking engine, design and built by Terabyte, would cover:

* Third party  accommodation and activity bookings

* Glacier Explorers - direct reservations

We went through a detailed user interface design phase which included video recorded usability testing to ensure the booking process was intuitive and easy to use.

We integrated the booking engine with the Hotel's existing Maxial hotel management system using web services.

The booking engines also allows Hermitage flexibility in:

* Up-sell / cross-sell with preference for related activities

* Cross marketing capability

* Flexible content management of the booking information for rooms and activities

* Dynamic pricing

* Third party booking support for agents and partners allowing direct bookings from the website

* Ability to use promotion codes to track ROI for campaigns

The new booking engine has reduced the workload on their reservations staff, increased direct and agent bookings online, and direct booking numbers have increased since go-live with increased revenue for the Hermitage with their investment in this new application being paid off within the year.

Phase 2 of this project is now complete with the deployment of The Hermitage's new website

"We went to Terabyte with a very complicated project that was mostly out of their comfort zone, plagued with uncertainties and third party integrations and impossible delivery timeframes. Once in a while you find a company that 'just gets it' and Terabyte is this company. They made the impossible, possible and throughout the project I knew that if I could think it, they could build it. Several months after our Booking Engine went live I still look at it every day and think, 'Man that's a sweet piece of work!'" - Cher Knights

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