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The Project:
The Milkyway Intranet is a business critical tool to Fonterra,
providing its employees with an invaluable resource for their daily
operations. After our success with the Fonterra.com corporate site,
Terabyte were asked to work with a project manager from an online
communications agency (Cobussen and Cobussen) in a 3 month
consulting phase which included current state analysis, business
requirements, information architecture and design concept of key
templates.
The Terabyte team reviewed the current Milkyway structure,
ownership, usability in parallel to Fonterra carrying out their own
content inventory internally, held one-on-one interviews with
Fonterra staff and key stakeholders around the world to understand
their frustrations with their current intranet and possible
opportunities, carried out the analysis of a Long Neck Survey (1)
to find out the top 10 tasks for Fonterra staff, conducted open
card sorting (manual and online), and documented the User
Requirements based on the findings and recommendations from the
analysis phase.
Once the business case was approved Terabyte proceeded with the
Milkyway Design Refresh phase and provided a style guide to
Fonterra's development vendor.
Footnote (1): The long neck survey is a tool used in an
approach developed by Gerry McGovern to identify top tasks for your
Customer.